Returns Eligibility
We gladly accept returns on candy products within 14 days of the delivery date. To qualify for a return, the following conditions must be met:
The product must be in its original packaging and unused condition.
The product's expiration date must not have passed.
The return request must be initiated within 14 days from the delivery date.
A valid proof of purchase from our Snowbird Sweets website is required.
Non-Returnable Items
Regrettably, certain items cannot be returned. These include:
Opened or partially consumed candy products.
Products that have passed their expiration date.
Items not directly purchased from our Snowbird Sweets website.
Return Process
To initiate a return, please follow these steps:
Contact our dedicated Customer Support team at [customer support email or phone number] to inform them of your intent to return a product. Provide your order number, specify the product(s) you want to return, and explain the reason for the return. Our Customer Support team will guide you through the return process, including issuing a return authorization and providing shipping instructions.
Securely package the product in its original packaging and include the return authorization provided by our Customer Support team. Ship the product to the address supplied by Customer Support. Please note that you are responsible for the return shipping costs, except when the return is due to an error on our part.
Refund Process
After we receive and inspect the returned product, we will process your refund within [number] business days. The refund will be credited to the original payment method used during the purchase. Please be aware that it may take additional time for the refund to appear in your account, depending on your payment provider.
Exchanges
At this time, we do not offer direct exchanges for candy products. If you wish to exchange a product, kindly initiate a return following the above process, and then place a new order for the desired item.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our Customer Support team within 72 hours of receiving your order. We might require photographic evidence of the damage or defect to process a replacement or refund.
International Returns
Customers located outside of [your country] are responsible for all return shipping costs, including any relevant customs duties, taxes, or fees. We suggest using a traceable shipping method and obtaining a customs declaration as proof of shipment.
Contact Us
Should you have any queries or concerns regarding our Return Policy, please don't hesitate to reach out to our friendly Customer Support team at [customer support email or phone number]. We are here to assist you and ensure that your shopping experience with Snowbird Sweets is enjoyable and hassle-free.
Warm regards,
Snowbird Sweets Team